Frequently Asked Questions!
Below are some answers to any questions you may have. If you can not find the answer to your questions here please feel free to contact us.

1. About the sample How could I get a sample?
Sample means the first quantity under 5pcs for one kind product.
Please make sure that you need business sample to evaluate the project market research firstly, because we don't supply sample for private use, and the sample process against the product cost, freight, and necessary sample operation fees at usd100 for one sample project. The operation fees covering all the cost of paper work, for insurance, paper charge by export diversified affairs (export letter if required by Customs)…..etc, but you are promised that we will refund you the sample operation fees when you place container order, even mixed order in one container.
For some new products, maybe we will reject to supply you sample, for some secret purposes, specially for protection of property, so well understanding will be much appreciated.

2. About price: could I get your pricelist?
Please send the following information to us at sales@e-hengli.com
a. Company name and address
b. Telephone and Fax numbers
c. Website if applicable
d. Have you ordered motorcycles from China before?
e. If so, what quantity?
f. How do you market or plan on marketing the products?
g. Do you have or will have after sale customer service?
Then normally you will receive formal offer within 6 hours from our sales person after your enquiry sent out by fax, email etc with the exact product code number of your interesting, planning quantity, and prior market, we will be swiftly get back to you.

3. About the shipment: what kind of shipment will you use?
We usually prefer ship the products through our local shipping agent to book the shipping space from COSCO, LT, CSCL,..., we closely work to track the shipping to make shipping perfectly. If you have your pointed agent negotiated, please consider the payment details, for example, if L/C at sight payment, we only accept the CFR term or FOB term with shipping arranged by our company, but " freight collect".

4. About warranty, how long for warranty?
The warranty period will be counted since the container arriving the first discharging port. No warranty for sample order, and warranty covering the mechanical parts.
ATV, go cart, dirt bike for one year;
Pocket bike,chopper-4stroke for one year;
Pocket bike,chopper-2stroke for six months;
We will replace unqualified parts with qualified ones on following order after receiving buyer's unqualified parts or photo at least, if big damaged response, the inspection letter from 3rd authority inspection organization is necessary and required, if the damage from the manufacturing cause, we bear all the replacement cost, deliver them through shipping or post office.

5. About distributor ,sole-distributor: what about the terms to become your sole distributor in our city, area or state,country?
That would be depend on different market situation, if you can sell our products worth US$10,000 ----50,000/kind monthly, we can start the negotiation for the distributor project. When the turnover of products over US$80000 per month, we can start the negotiation for your state/province, if you want to be our sole distributor, the details of purchase schedule for next 12months is strongly required.
Any contract of sole-distributor will be specified with the exact area, exact product code number, and period.

6.About Free Spare part:
3% free spare part will be automatically put in the container which only contained one kind product, if mixed container, 2% free spare parts will be available; no spare parts supply for sample order. whatever, any kind parts order are welcome, and our parts supply system will be perfectly secured for 5years parts resource.
The free spare parts will be counted on the basic of the contract value or the value of proforma invoice.

7. About OEM:
Of course, we can do the OEM for container order (contain one kind) in free charge, if mixed container, you will be asked to bear the OEM sticker making cost.
Any OEM project will be against the necessary legal authority letter that grant us to make the products under this special brand.

For more information,please don't hesitate to contact with us at.